Frequently Asked Questions
Everything you need to know about your ALOHAS experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. For on-demand items, please refer to the estimated shipping date listed on the product page.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that some promotional items may be final sale.
How does the 'On-Demand' shopping model work?
To reduce waste and promote sustainability, we offer a pre-order system. By purchasing items before they are produced, you receive a significant discount while helping us eliminate overstock.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
Are your products sustainably made?
Sustainability is at our core. We use local production in Spain and Portugal to reduce our carbon footprint and utilize high-quality, certified materials to ensure longevity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay.